Payment
Purchases may be made by cash, cheque (two forms of identification are required: i.e. student ID, driver's licence, Medicare card, etc.), credit card (Mastercard, Visacard, AMEX), and debit cards (EFTPOS).

  Backorders
Materials not in stock at the time of purchase can be backordered by request. Stock will either be held for collection, or if stock arrives after the Fraser Coast Bookshop has closed, payment in advance will be required and materials will be forwarded to your nominated address direct from USQ Bookshop Toowoomba. No freight will be charged for this service.

  Refunds
Refunds will be made according to the original payment method: ie cash, cheque, or credit card. Goods must be returned within 14 days and proof of purchase (sales docket) is required. Textbooks containing software, or software packages, must remain unopened and all books must be in as new, unmarked condition. Refunds are not normally given on stationery, sale books, or general books, unless the goods are faulty.